Privacy Policy

Vortana Tech is a digital agency based in Larnaca, Cyprus. We provide website design and development, branding, SEO, social media management, CRM automation, and related digital services to businesses in Cyprus and across Europe.

Contact: asim@vortanatech.com WhatsApp: +92 306 743 5298 Location: Larnaca, Cyprus

When you use our contact form, we collect the following information you voluntarily provide:

• Full name • Email address • Phone number (optional) • Business name (optional) • Current website URL (optional) • Services you are interested in • Budget range and project timeline • Your message and any additional notes • How you found us

We also collect standard technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is collected via standard server logs and, if analytics are enabled, through analytics tools.

We use the information you provide solely to:

• Respond to your enquiry and prepare a relevant proposal • Communicate with you about your project • Send you information you have explicitly requested • Improve our website and services based on usage patterns

We do not use your information for automated decision-making or profiling.

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Legitimate interest — to respond to business enquiries submitted through our contact form • Consent — where you have explicitly agreed to receive communications from us • Contract — where processing is necessary to perform a service agreement

You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We do not sell, rent, or trade your personal data to third parties.

We use the following third-party services that may process your data on our behalf:

• Resend (resend.com) — email delivery service used to send us your contact form submissions. Resend is GDPR compliant and processes data in accordance with their privacy policy. • Hosting provider — our website is hosted on servers that store standard server logs.

All third-party processors are required to handle your data securely and only for the purposes we specify.

We retain your contact form submissions and related correspondence for up to 3 years from the date of last contact, unless you request earlier deletion or a longer retention period is required by law.

Server logs are typically retained for 30–90 days depending on our hosting provider's standard configuration.

As a data subject under GDPR, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you • Right to rectification — you can ask us to correct inaccurate data • Right to erasure — you can ask us to delete your personal data • Right to restriction — you can ask us to limit how we process your data • Right to data portability — you can request your data in a structured, machine-readable format • Right to object — you can object to our processing of your personal data • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at asim@vortanatech.com. We will respond within 30 days.

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection (dataprotection.gov.cy).

Our website may use cookies for basic functionality and analytics. These are:

• Strictly necessary cookies — required for the website to function (session management, security) • Analytics cookies — used to understand how visitors use the site (page views, time on site)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We do not use cookies for advertising or cross-site tracking.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the date at the bottom of this page.

We encourage you to review this policy periodically.

For any questions, requests, or concerns regarding this privacy policy or how we handle your data, contact us at:

Email: asim@vortanatech.com WhatsApp: +92 306 743 5298 Location: Larnaca, Cyprus

We aim to respond to all privacy-related enquiries within 5 business days.